Returns & Exchanges

Take into account that you can request the change of your garment if the following is met:

  • The chosen size is not yours.
  • You didn’t like the color.
  • You prefer another garment.

In order for you to request the change, you must take into account that:

  • The change does not apply if you used the garment.
  • The garment must have the internal and external labels attached.
  • You have 30 calendar days from when the garment arrives to make the change.
  • You can make the exchange for a garment of equal or greater value.
  • If you make a change of a purchase in store, you will be charged for the collection and you will be informed of the value at the time of process the request.
  • If the garment does not meet the requirements, we reserve the decision not to make the change.
  • You must send us the garment within fifteen (15) calendar days following the date on which you made the request.

How to make a change?

  • Request your change to this WhatsApp number +51 974790050. The change request is active for 7 days, after this time you must fill it out again.
  • We separate the garment you want (if it is still available) in case it is not there, we will contact you so that you can choose something more (After confirming that we separated the garment, it can no longer be modified).
  • When the garment arrives, we will verify that all the data matches the information on the request and we send you the garment new.
  • If you have to pay any surplus, we will contact you to coordinate the means of payment.
  • Important: If the garment you sent us does not meet the requirements, we reserve the decision not to make the change

Alpaca Garments 100% MADE IN PERU